Everything You Need to Know About Zao
Find answers to the most common questions about Zao's crypto wallet and payment services. From getting started to advanced features, we've got you covered.
We understand that you may wish to delete your account. To initiate the account deletion process, please follow these steps:
-
Compose an email to our support team.
- Email Address: [email protected]
- Subject Line: Account Deletion Request - [Your Username/Email Associated with Account]
-
In the body of the email, please include the
following information to help us verify your request
and process it efficiently:
- Your full name as registered with the account.
- The email address associated with your account.
- (Optional but Recommended): A brief reason for your account deletion. This helps us understand user feedback but is not mandatory for deletion.
- Send the email.
Once we receive your email, our support team will:
- Verify your identity to ensure the request is legitimate and protect your account from unauthorized deletion. This may involve asking for additional verification details if necessary.
- Process your account deletion request within 5 business days. We will notify you via email once your account has been successfully deleted.
Important Information Regarding Account Deletion:
- Data Removal: Upon successful account deletion, all personal data associated with your account will be permanently removed from our active databases, in accordance with our Privacy Policy.
- Irreversibility: Please be aware that account deletion is a permanent and irreversible process. Once your account is deleted, you will no longer be able to access any associated data, content, or services.
- Data Retention for Legal Purposes: Please note that we may retain certain data for a limited period if required by law or for legitimate business purposes (e.g., fraud prevention, compliance with legal obligations). This data will be anonymized or pseudonymized where possible.
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