Everything You Need to Know About Zao

Find answers to the most common questions about Zao's crypto wallet and payment services. From getting started to advanced features, we've got you covered.

Zao is a mobile crypto wallet and exchange that bridges the gap between cryptocurrency and everyday transactions in Kenya. We allow you to buy, sell, and store cryptocurrencies like USDT using your mobile money, and uniquely enable you to pay local businesses directly via their PayBill or Till Numbers using crypto. The merchant receives Kenyan Shillings instantly while you benefit from the convenience and advantages of crypto payments.

Download the Zao app from the Google Play Store, sign up quickly with your mobile number and email, complete a brief secure identity verification, fund your wallet using mobile money or transfer crypto from another wallet, and you'll be ready to make your first transaction in minutes.

Yes, absolutely! Zao's standout feature allows you to use your USDT to pay any local merchant via their PayBill or Till Number. Enter the merchant's details in the app, specify the amount, confirm with your crypto balance, and the merchant receives Kenyan Shillings instantly in their mobile money account while you get the convenience of paying with crypto.

Your security is our top priority. Zao is built with robust, industry-standard security protocols including advanced encryption, secure infrastructure, multi-factor authentication, and regulatory compliance. Our team's deep expertise in payment systems and blockchain technology ensures your assets and transactions are always safe and protected.

Zao supports all major cryptocurrencies, with USDT (Tether) as our base conversion currency. This ensures stable, efficient, and readily available transactions for all your daily needs. We also support Bitcoin (BTC), Ethereum (ETH), and are continuously adding support for more cryptocurrencies.

Zao is designed to be cost-effective with free account setup and crypto storage, small convenience fees for mobile money deposits (typically 1-2%), competitive merchant payment fees often lower than traditional methods, and minimal withdrawal fees. All fees are clearly displayed before transaction confirmation with no hidden charges.

Yes! Zao makes international transfers simple and affordable. You can send USDT or other cryptocurrencies globally within minutes at significantly lower costs than traditional money transfer services. Recipients can easily convert received crypto to their local currency, making it perfect for diaspora remittances.

We understand that you may wish to delete your account. To initiate the account deletion process, please follow these steps:

  1. Compose an email to our support team.
    • Email Address: [email protected]
    • Subject Line: Account Deletion Request - [Your Username/Email Associated with Account]
  2. In the body of the email, please include the following information to help us verify your request and process it efficiently:
    • Your full name as registered with the account.
    • The email address associated with your account.
    • (Optional but Recommended): A brief reason for your account deletion. This helps us understand user feedback but is not mandatory for deletion.
  3. Send the email.

Once we receive your email, our support team will:

  • Verify your identity to ensure the request is legitimate and protect your account from unauthorized deletion. This may involve asking for additional verification details if necessary.
  • Process your account deletion request within 5 business days. We will notify you via email once your account has been successfully deleted.

Important Information Regarding Account Deletion:

  • Data Removal: Upon successful account deletion, all personal data associated with your account will be permanently removed from our active databases, in accordance with our Privacy Policy.
  • Irreversibility: Please be aware that account deletion is a permanent and irreversible process. Once your account is deleted, you will no longer be able to access any associated data, content, or services.
  • Data Retention for Legal Purposes: Please note that we may retain certain data for a limited period if required by law or for legitimate business purposes (e.g., fraud prevention, compliance with legal obligations). This data will be anonymized or pseudonymized where possible.

Our support team is here to help through multiple channels: in-app support for instant assistance, email at [email protected], phone at +254 115 327 559 during business hours, this FAQ section, and our social media channels. We typically respond to emails within 2-4 hours during business hours.

Still have questions?

Can't find what you're looking for? Our support team is here to help!

Contact Support

Ready to get started with Zao?

Download Zao today and experience the future of crypto payments. Available on all Android devices with iOS coming soon!

* Available on all Android devices